- #Principal software engineer emc corporation manual
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- #Principal software engineer emc corporation professional
Dell EMC's target markets include large companies and small- and medium-sized businesses across various vertical markets.
Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data.
Manage a knowledge base and Disaster Recovery system for the agents and diagnosed and repaired daily problems with the computer systems software.(President, Infrastructure Solutions Group, Dell EMC)ĭell EMC (until 2016, EMC Corporation) is an American multinational corporation headquartered in Hopkinton, Massachusetts and Round Rock, Texas, United States. Debug and repair problems encountered on the ACD system. Skills include creating and maintaining agent profiles in the ACD system and running reports using MS Access or Aspect's Report Writer program.This system allowed the agents to continue utilizing pertinent information when the network wasn't available. Achievements include implementing a dedicated Disaster Recovery system for all network information used by the Customer Support Technicians.Qualifications include three years managing the support center knowledge base, the ACD system, and the common devices used by the support personnel.Managed the Automatic Call Distribution System (ACD) using the Aspect Telecommunications System and managed daily operations of the support center.
#Principal software engineer emc corporation professional
Burke 9 Scenic Drive, Westminster, MA 01473 Home: 50 Professional Experience continuedĪssistant Systems Manager / Worldwide Customer Support Center Oct 1996 － Nov 1999 EMC Corporation － Hopkinton, MA
#Principal software engineer emc corporation password
Skills include Installation and Configuration of Desktops and Servers, Provide Remote Support Service using Systems Management Server (SMS) and NetMeeting to connect to systems, and maintain confidentiality and discretion when working with password or sensitive materials.Completed the Core Team Certification for Primus eCRM Products to enhance customer responsiveness and contributing to the company's goal of serving customers and sharing knowledge worldwide. Completed the Certificate of Merit for A.S.S.E.T.S - Achieving Success, Satisfaction and Excellence Through Service. Achievements include an MVP Award for designing and implementing a knowledgebase for the desktop support technicians.Qualifications include four years of desktop support for the company's multiple campuses.Continually updated personal knowledge of computing hardware operating systems and software. Debug and repair hardware, software and basic networking issues utilizing tools like SMS and NetMeeting for remote support when needed.IT Desktop Support Technician Nov 1999 － Sep 2003 EMC Corporation － Hopkinton, MA Responsible for harvesting knowledge and the ability to identify and critically assess the value of sharing knowledge within the team's organization. Designed, implemented and maintained a Knowledgebase Help Tool for the QA Teams.Knowledge Management (KM) Team Project Lead Skills include SQA Testing & Methodologies, Regression and Negative Testing, Testing Automation, Create, Maintain and Modify Test Environments and Configurations, Defect and Bug Tracking, Review and Implement Test Plans, Cases, and Processes.Achievements include an MVP Award for designing and implementing a knowledgebase for the QA teams and 28 award recognitions for regression test coverage in the categories of extraordinary performance, operational excellence, passion for results, and a sense of urgency.Qualifications include 13 years of QA system software testing experience.
#Principal software engineer emc corporation manual
Senior Software Quality Engineer Tester Oct 2003 － Feb 2016 EMC Corporation － Hopkinton, MA
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